Refund Policy

Last updated: 1 March 2025

1. Current Platform Access

At present, the Kelvirox platform — including all assessment modules, editorial content, and performance analysis tools — is provided free of charge. No payment is required to access or complete any assessment available on the platform. As no purchase is necessary, no refund mechanism applies to current platform access.

2. Future Paid Services

Kelvirox may introduce paid services in the future, such as premium report features, extended assessment modules, or personalised analysis services. If paid services are introduced, this Refund Policy will be updated prior to launch to reflect the applicable terms.

Where paid services are offered, the following general principles will apply unless superseded by more specific terms at the point of purchase:

• Customers in the United Kingdom have the right to cancel a contract for digital services within 14 days of purchase, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless the digital service has already been fully provided with your consent prior to the end of the cancellation period.
• Requests for refunds must be made in writing to [email protected] within the applicable cancellation period.
• Refunds, where applicable, will be processed within 14 calendar days of a valid refund request being confirmed.

3. Non-Refundable Circumstances

The following circumstances are generally non-refundable, subject to applicable consumer law:

• Dissatisfaction with assessment results that were accurately produced in accordance with the described methodology. Assessment results reflect data from your session — they are not guarantees of any particular outcome.
• Results that did not meet personal performance expectations. Kelvirox assessments do not promise specific results, and performance outcomes are not grounds for refund.
• Technical issues caused by factors outside our control, including user hardware limitations, internet connectivity, or browser incompatibilities not specified in our system requirements.

4. Technical Issues

If a paid assessment or service fails to complete or produce a result due to a technical fault attributable to Kelvirox's platform (not user hardware or connectivity), we will offer either a full re-attempt of the assessment at no additional charge, or a full refund. Please contact us at [email protected] with details of the issue.

5. UK Consumer Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under UK law. If you believe we have not honoured your statutory rights, you may contact the Citizens Advice consumer helpline or Trading Standards. For disputes that cannot be resolved directly with us, you may also have access to alternative dispute resolution services.

6. Contact

All refund enquiries should be directed to [email protected] with your name, relevant order details (if applicable), and the reason for your request. We aim to respond to refund enquiries within five UK working days.